Legal Notices ALCAVI LLC

Welcome and thank you visiting www.alcavibikes.com. We value your interest in our products. We want to ensure that you have a smooth purchasing experience in our online store and website. This website is operated by Alcavi LLC. Alcavi LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

There are certain terms and conditions, policies and legal notices that apply as with any shopping experience you have. Be aware that by placing an order and purchasing product from our website(s), you agree to the terms below along with other terms on our website(s), such as return and warranty policies, our privacy policy, and terms & conditions and others.

Additionally, all sites, are referred to in these notices as the “Sites,” and ALCAVI LLC will be referred to as “Alcavi” “we” or “us.” End users such as yourself are referred to as “you.” By visiting our Sites, you agree to these Terms & Conditions of Site Use ("Terms"), our Privacy Policy, Our Warranty Policy, and our Copyright Policy. You agree that our provision of the Sites and associated services would not be possible on the same terms without your agreement to these terms and policies. The terms affect your legal rights and include a waiver of your right to a jury trial and right to participate in a class action lawsuit or arbitration for any claims arising out of or relating to your use of the sites. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

TERMS & CONDITIONS

Section 1 - Online Store Terms

 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Section 2 - Communications (E-Mail, Electronic, Chat, Your Account)

When you sign up for an account with us or subscribe to our mailing list by providing your email address you expressly consent to receive emails from us. You can unsubscribe at any moment or cancel your account. These communications done electronically are considered to be communications in writing. We are authorized to send you any electronic communications, which include but are not limited to email, website announcements. We will never ask personal information such as but not limited to address, credit card information, SSN by email so you agree not to send any of the mentioned to us. See our Privacy Policy for more information on the matter

It is your responsibility to keep the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion. If you are under 18, you may not use or access the Sites without the involvement of a parent or guardian over the age of 18.

Acknowledging that the Internet is an open network and can be unsecure. If you choose to send us electronic communications via the Sites (whether by means of email, messages on the Sites, or live chat), you recognize the inherent risk of such an open network. You agree that we do not, and cannot, guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely. However, when we request that you provide us with Personal Information (as defined in our Privacy Policy), including credit card information, to complete a transaction or survey, or enter a contest, we use commercially reasonable security measures meeting industry standards to protect that information. Credit card information should only be provided through our check-out procedure which uses encryption technologies to provide secure on-line transactions.

 

Section 3 - Correct Use of Site

 Alcavi LLC offers its bicycles and accessories, with warranty, customer service, return and crash replacement policies, only to individual consumers who make purchases directly from ALCAVI LLC, in their own names and for their own personal use, and not for resale, export, distribution or otherwise. ALCAVI LLC warranty, customer service, return and crash replacement policies are not transferrable.

You agree that you will not use the sites for any purpose that is unlawful or prohibited by these terms. You may not use the Sites in any manner which could damage, disable, interrupt, overburden, or impair the sites or our network or servers, or interfere with any other party’s use and enjoyment of the Sites. You agree not to access unauthorized data through hacking, password mining, spidering, “screen scraping,” “database scraping,” harvesting of information, or any other automatic means of accessing, logging-in or registering on the Sites. You are prohibited to transmit unsolicited email or spam; use any of our domain names as a pseudonymous return email address for any electronic communications; pretend to be someone else or spoof their identity; solicit business, selling products, or otherwise engaging in commercial activities or personal advertisements; use the Sites to perpetrate fraud, misrepresentation or illegal activity; attempt to gain unauthorized access to the Sites or another user’s account, through hacking, password mining or any other means; attempt to circumvent or compromise any security measures; release or create computer viruses, Trojan horses, or worms or otherwise engaging in destructive or potentially destructive programming activities; modify, alter, or tamper with systems hardware or software; create multiple accounts through the Sites; purchase or attempting to purchase any product or parts or accessories other than as and in the name of the consumer who intends to purchase the bicycle for personal use, and not for resale, export, distribution or otherwise.

 

Section 4 - Third-Party Links

Some of the links available in our website that will redirect you to third-party websites accessed through these hyperlinks are developed and maintained by person(s) or entities over which we have no control, and that we cannot and do not monitor these third-party websites. We cannot guarantee that the hyperlinks set out on our Site(s) will be accurate in any respect. You acknowledge and agree that, if you access any of the third-party websites linked on the Sites, you do so at your own risk, and we are not responsible for their content. We will not be liable for any loss, claim, damages, or costs that may arise in connection with such links or your use of any such third-party website.

 

Section 5 - Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ALCAVI LLC or its content suppliers and is protected by United States and international copyright laws. Our graphics, pictures, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress, of ours in the United States and/or other countries. The compilation of all content on this site is the exclusive property of ALCAVI LLC, unless otherwise noted, and is protected by U.S. and international copyright laws. The material may not be may copied, transmitted, displayed, performed, distributed (for compensation, commercial properties or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without our express written permission. You agree not to use these trademarks and trade dress in any manner prohibited by law or prohibited by us, including but not limited to any manner likely to cause confusion among customers or to disparage or discredit us. There may be other trademarks we do not own appearing on the Sites. Those trademarks are the property of their respective owners, who may or may not be affiliated with us.

 You are not permitted to use this website other than for personal and non-commercial purposes. Use of the website for any other purpose than the aforementioned personal, non-commercial purposes is prohibited. Reuse of any data obtained from this website for commercial purposes is strictly prohibited this includes any automated tools to retrieve data from or enter data into this web site is also strictly prohibited.

 

Section 6 - Site Warranties Disclaimer

To the full extent permissible by applicable law, ALCAVI disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The sites and all information, content, materials, products including, but not limited to software, and affiliated websites and services included on or otherwise made available to you through the sites are provided by us on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, or services included on or otherwise made available to you through the sites, unless otherwise specified in writing. You expressly agree that your use of the sites is at your sole risk. We do not warrant that the sites, information, content, materials, products, or services included on or otherwise made available to you through the sites, our servers, or electronic communications sent from us are free of viruses or other harmful components. Some state laws do not allow limitations on implied warranties, so some or all of the above disclaimers may not apply to you, and you might have additional rights.

 

Section 7 - Limitation Of Liability

You agree that we will not be liable for any damages of any kind, under any legal theory, arising from or in connection with the use of the sites or from any information, content, materials, products (including software) or services included on or otherwise made available to you through the sites, including, but not limited to direct, indirect, incidental, punitive, and consequential damages (including damages from loss of business, lost profits, litigation, or the like), even if advised of the possibility of such damages. Your sole and exclusive remedy for dissatisfaction with the sites, any product, and/or content is to cease your use of the sites and/or product and request a refund of amounts paid to us, subject to compliance with the refund policy. Alcavi is not responsible for consumer abuse, neglect, misuse, or illegal use of Alcavi LLC product(s). Furthermore, Alcavi LLC is not responsible for consumers failing to comply with state and local cycling laws and other requirements. The user is solely responsible for knowing and complying with state and local laws regarding bicycle equipment and usage. You agree that any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to another qualified specialist. Alcavi LLC gives no guarantee or accepts no liability for any of the information contained on the website, but not limited to the technical videos, unboxing, and technical support.

 

Section 8 - Product Orders, Acceptance, Billing

All orders must be paid in full prior to shipment. When you finalize and confirm the purchase of a bicycle(s) or other products at the end of the checkout process, you accept to pay for the purchased product(s), and you acknowledge that you are the individual who is purchasing the bicycle for your own account and use, not for resell, distribute, export, or other commercial purposes.

 In the case you chose the “pay half during checkout and the remaining balance before it ships” option you agree that the amount paid at the moment of placing the order is non-refundable. Once you place your order, your order is final, non­cancelable, and non­refundable. A refund will be issued exclusively in the scenario where we cannot fulfill the order placed. When your order is ready to ship, on the designated dates, you will receive an email containing a payment link for the remaining balance. The order will ship only when the full payment has been done. If after 5 business days, from receiving the balance due email, the remaining balance has not been paid in full we reserve the right to release the item(s) of the unpaid order as available on our website to allow other customers to buy. This will cancel your order without an option for a refund as stated before.

The billing information that is provided must be accurate, truthful and in the name of the buyer, you. Any false information, inaccurate or not in your own name may result in the cancellation of your order. Sometimes we might require additional information before us accepting an order and we reserve the right to deny or cancel an order for any reason we consider does not comply with this Terms and Conditions such as, but not limited to, inaccuracies in product pricing, information, availability, any problems with billing, payment, or possible fraud.

We reserve the right to limit the quantity of items purchased per person, per household, or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, or to orders that use the same billing and/or shipping address. We will notify you if we apply any such limit to all or any part of your order. In this situation, if the order is decided to be canceled after your credit card, account of payment method has been charges, we will issue a credit to the used payment method in the same amount it was charged. If we require further information for your order to be accepted, we will contact you for a pre-authorization.

In the case of a pre-authorization for an order placed online on our online store, it will not be billed to you, but your card issuer might hold this amount momentarily, they determine the length of time the pre-authorization is held. All orders must be paid in full prior to shipment. We accept most major credit cards issued in the United States provided they are associated with a U.S. billing address. Other forms of payment and/or financing may be available as described on the product page or during the checkout process. We reserve the right to change available payment and financing options at any time without notice. After correctly placing an order, you may receive an email of confirmation that contains details about the order. The email is your receipt, which can be printed for your personal records.

 

Section 9 - Shipping Process  

The risk of loss and title for purchased items pass to you upon our delivery to the carrier. Except as otherwise expressly provided in writing, we will ship product orders through a carrier chosen by us. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and may not reflect the actual shipping and handling costs incurred for the specific order. For more information about our returns and refunds, please see our Return Policy. Available shipping options will be displayed during the checkout process. The delivery time frame is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee.

There are many circumstances we cannot control, and we will not be liable for any late deliveries. If you have any inconvenient with a product because it has been delivered past the estimate date, please contact us support@alcavibikes.com. When you or the person designated by you to take physical possession of the product(s) will assume all risk of loss or damage. Title in the Product(s) will pass to you when the Product(s) are picked on our warehouse by the designated shipping carrier. If items are lost or damaged in transit, please contact our Support Team. For the time being our operations are concentrated in the USA. Our policies will only be construed and evaluated according to United States law. For international shipments please contact support@alcavibikes.com for further information.

Section 10 - Pricing and product descriptions 

We seek to have our website updated and accurate on the price of the product(s)

We make every effort to ensure that the price of each item listed for sale is accurate, and that its products are described accurately.

Nonetheless, some products may be mispriced due to an administrative human error. In the case of this occurrence, you agree that we will have no obligation to accept the order, at our entire discretion, and we can contact you to discuss if you will like to proceed with the order with the updated price or to cancel it. If the product you purchased is not as described the only remedy will be to return the unused product in unused condition to us. Sometimes, we will do special offers or promotions such as, but not limited to discounts, limited editions, promotions, or free shipping.

As they vary, Alcavi reserves the right to change, discontinue or modify the mentioned promotions at any time for any reason.

All prices shown in our online store are subject to change and exclude applicable tax and shipping fees. Alcavi reserves the right to change, correct, to modify pricing errors at any time for any reason. All prices shown are in U.S. Dollars.

 

Section 11 - User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Section 12 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Alcavi LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Section 13 - Claims Against Us To Be Resolved By Arbitration / Waiver Of Class Action And Jury Trial

In the case of a claim against us, you agree that it will be resolved by binding arbitration brought before a single, neutral arbitrator in the State of Florida, Lake County. Without your agreement to binding arbitration, we would be unable to provide our products and services to you on the same terms. Your agreement to binding arbitration means that you give up your right to sue us in a court of law, except that you may bring a claim in small claims court if your claim qualifies to be heard there. Any arbitration will be conducted and governed by the Florida Arbitration Act. You also agree not to bring a class action suit against us, and we each waive any right to a jury trial in any dispute. The above does not preclude any party from bringing an action to such equitable relief, if that is the only available appropriate relief under the circumstances.

By accepting these terms, you acknowledge and agree that you are waiving your right to a jury trial and any rights you may have to bring any claims on a class or representative action basis.

 

Section 14 - Indemnification 

You agree to indemnify, defend and hold harmless Alcavi LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Section 15 - Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Section 18 - Applicable Law

The law of the State of Florida and federal law to the extent applicable governs the use of the Sites and these Legal Notices without reference to choose of law provisions. Any claim which qualifies to be filed in a court of law will be heard exclusively in the state or federal courts located in the State of Florida, Lake County.

 

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

 Questions about the Terms of Service should be sent to us at support@alcavibikes.com.

 Our contact information is posted below:

 ALCAVI LLC

support@alcavibikes.com

  

Copyright Policy

We prohibit copyright infringement by users of our Sites and will remove or disable access to any User Content that infringes any copyright, if we are properly notified or otherwise determine that the submission is or may be infringing. Without limiting any other rights that we may have, we reserve the right to remove or disable access to any allegedly infringing User Content without notice.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.

If you would like to review, edit, or delete any of the information we have collected by consent from you, or if you have any questions or concerns about this Privacy Policy, please contact us at support@alcavibikes.com

Sales Tax Policy 

The amount of tax charged on your order will depend on the type of product purchased and the destination of the shipment. Alcavi LLC collects sales tax for certain products shipped to various states. Certain products may be exempt from sales tax, depending on state and local laws.

The sales tax amount applied to your order during the checkout process is the best estimate we can offer along with Shopify calculator but may vary from the final amount charges. The final sales tax is calculating when the order ships because some factors can vary from the time an order is places and the time of the credit card settlement and this could affect the exact tax calculation. If a product qualifies for sales tax in the state to which the order is shipped, tax is normally calculated on the total selling price of each individual product, which can include shipping and handling fees.

Warranty & Crash Replacement 

ALCAVI BIKES LLC Limited Warranty and Crash Replacement Plan

Your Alcavi bike was responsibly manufactured, and it is delivered to you preassembled. Please note that you are responsible for the final assembly as explained in the Unboxing video on our “easy assembly” tab. Equally, you are responsible for the proper maintenance day-to-day and regular care.

Limited Warranty

Alcavi offers a limited warranty and crash replacement plan, limited only to the original consumer purchaser only, for all Alcavi bikes purchased directly from our website www.alcavibikes.com by consumers who have purchased the bike in their own name and for their own use, directly from Alcavi LLC, in compliance with our Terms and Conditions. The limited warranty is applicable only within USA territory. Special rates and conditions apply to Alaska, Puerto Rico, and Hawaii.

The Alcavi Limited Warranty, Crash Replacement Plan, Refund Policy, and related benefits are not transferrable. If you have a bicycle purchased through any other sales channel that is not the official website there is no warranty, crash replacement option or refund available from Alcavi, and your sole rights are against the person through whom you purchased your bicycle.

Alcavi LLC, warrants to the original purchaser from Alcavi that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of four (4) years from the date of purchase by the original purchaser “Warranty Period” for the Alcavi ALCAVI V1 Shimano Dura-Ace 12 Speed Di2; and a period of four (2) years from the date of purchase by the original purchaser “Warranty Period” for the Alcavi ALCAVI V1 Shimano Ultegra 12 Speed Di2 and the Alcavi ALCAVI V1 Shimano 105. 12 Speed Di2. This applies only to This includes all Alcavi Engineered Parts (AEP); frames, rigid forks, cockpits, handlebars, stems, rims, and seat posts. To activate your warranty, it is necessary to activate the “warranty period” within 30 days of purchase by filling up the Warranty Registration Form accurately. If a valid claim is received within the warranty period, at its choice, Alcavi will have the following options. One repair the product at no charge, using new or refurbished replacement parts as Alcavi deems appropriate, or two, replace the product or component with a new one that is at least functionally equivalent to the original product. Alcavi reserves the right to replace the product with a different model or color if the originally purchased model is not available in stock. If the warranty is accepted, any product(s) or component(s) must be returned to Alcavi and becomes its property upon arrival to the warehouse. The original of any product or component that is replaced under warranty must be returned first in order to ship, if approved, the replacement.

Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service. Be sure to retain the component-specific materials that came with your new bike.

For warranty service or questions, please contact Alcavi through our website at  www.alcavibikes.com by live chat or by email at support@alcavibikes.com. Do not return your bicycle to Alcavi without first speaking with our team and obtaining a return approval. For your claim to be valid you will need to have present your receipt, therefore, please save your receipt and other purchasing information. Once your warranty has been approved our team will direct you with following instructions.

The Alcavi limited warranty does not cover damage caused by crashes, misuse, or neglect, including use in a usage category higher than the stated category for your bicycle, as indicated and discussed in this Terms and Conditions, on our website and in your owner’s manual.

Specifically, Alcavi road bikes are designed exclusively for riding on hard-surface roads where the wheels remain in permanent contact with the ground, and damage caused by using your Alcavi road bike as a mountain bike, gravel bike, or any other variation will not be covered  Other examples of non-covered events include but are not limited to the following: neglect of product (lack of care and maintenance); modifications to frame or fork (for example, engravings or lacquering); mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality; crashes; excessive load; jumps or other types of overstress.

 About wear, expected normal wear and tear are not covered by the warranty described. Please note that for your bike’s normal function, some components are expected to wear and much be replaced regularly at your responsibility. Wear will have a positive correlation with the maintenance, care, use, and assistance you give your bike. Parts that have reached their limit use must be replaced, and certain parts will not be covered on the warranty even during the warranty period, such as, but not limited to: chain, cables, grip coverings or bar tape, chainrings, sprockets, pulleys, gears cables, tires, saddle covering, brake pads, headset bearings. As natural, all parts of your bicycle will eventually reach the end of their service life, depending on conditions and intensity of use. Please note that the brake pads of the rim brakes are expected to wear as this is part of their function. Replace the brake pads regularly and do a regular check by a professional bike shop.

Crash Replacement Plan

In the case of an accident or a severe crash, high forces may exert the frame and the fork to have an structural damage or failure on its subsequent use. We offer to the original purchaser the opportunity to replace your damaged Alcavi frame at a greatly reduced cost exclusively when the consumer purchased the bike directly from Alcavi’s official website in their own name and for their own use in compliance with our Terms and Conditions. This plan is valid up to two (2) years after the original date of purchase when the consumer. If accepted, you may be offered to purchase the same or a similar frame for the available product offer. Note that the discounted price will be without add-on parts such as seat post, front derailleur or stem. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably, intentionally or by misused.

Alcavi LLC will not incur shipping or labor costs associated with our Crash replacement plan. For the crash replacement of a non-Alcavi part, we will yield to the original manufacturer's crash replacement policies. In order to claim the crash replacement service, please contact us via email at support@alcavibikes.com and we will guide your thought the process. 

Return Policy

Please Contact our customer service team to start a return via email at support@alcavibikes.com or live chat. Have your order number and/or the account number found in your order confirmation email ready for us to assist you. If approved, a return will occur only to the original buyer within the first 45 days (45 Day Home Trial) of purchase if it meets all of the following steps:

Original proof of purchase: Proof of purchase and original ownership must be submitted to initiate a return.

Correct Re-boxing: Please ensure that all original packaging, small parts, tools, and accompanying materials including manufacturer tags where applicable, are included in the box with your return.

Send back the product to Alcavi warehouse: print your label, tape it to the outside of your return package, and drop it off at a UPS office at your convenience, or as indicated by a member of our team. Please be sure to cover or remove your original shipping label to avoid confusion. We will not be responsible if the bike if wrongfully sent to another address.

Alcavi Inspection Approval: Upon receiving your bike at our warehouse, it will be inspected by our team for damage and unusual wear. Only products returned in new, completely unused condition will receive a full refund. Please note that products returned with visible signs of wear or missing components/accessories will be subject to a restocking fee of up to 30% of the sold price and will not qualify for a full refund. Alcavi will not accept the return of products damaged products due to crash, abuse, or general misuse. The restocking fee will be deducted from the final refund amount.

For other items other than bikes please review the following.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@alcavibikes.com. Please note that returns will need to be sent to the address directed by our team  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@alcavibikes.com

Sales Policy for Individual Parts

We reserve the right to sell individual bicycle parts, including but not limited to seat posts, handlebars, and stems, alone. These parts are only available with the purchase of a complete bicycle or frameset.

By creating an account or purchasing from us, you acknowledge and agree to this policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alcavibikes.com.

Additional terms

The Alcavi Limited Warranty, Crash Replacement Plan, and return policy as stated in this document provide the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Canyon be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Alcavi. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
If you have any questions, please contact us through our website, phone or send us an email.